If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

Trademark - All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Hotwaterparts.net. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Hotwaterparts.net or any third party, except as expressly granted herein.

Terms of use - This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Hotwaterparts.net and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hotwaterparts.net believes that customer conduct violates applicable law or is harmful to the interests of Hotwaterparts.net and its subsidiaries.

Typos, content errors and pricing errors - Hotwaterparts.net makes every effort to ensure information is correct and up to date. On occasion there may be a regrettable error in pricing or content. If an error is discovered that results in a transaction that is impossible to fulfill we will immediately notify the buyer and offer options. If necessary the order will be nullified.

Shipping and Delivery - At this time, Hotwaterparts.net ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Hotwaterparts.net selects the best option for delivery service. This will usually be UPS or the US Postal service based on days required, cost and delivery to the buyer's location. Additionally, Hotwaterparts.net ships merchandise to Canada and selectively to Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Exclusions from free shipping - Grease interceptors will be quoted prior to accepting any order. Large and heavy items too large for standard UPS or USPS service will go via common carrier at a freight charge to be quoted. Shipping of many items to Alaska, Hawaii may require some shipping fees. ALL Canada shipments must have shipping fees. Shipments to Alaska and Hawaii may be subject to addition charges if going by UPS, FedEx or priority USPS. Customers will be directly contacted in the event additional funds are required.

International - Orders are selectively accepted with wire transfers to our bank prior to processing. A $40 transaction charge is added to the cost of materials and shipments are done via a DHL, UPS or FedEx account of the buyer. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Buyers are responsible for tax, duties and /or brokerage bill backs from UPS, DHL and FedEx.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Hotwaterparts.net is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.